Questions and Answers

How does the purchase contract come about?
Which payment options are there?
What is the period of opposition and what do I have to do then?
How is delivered?
How much are the shipping costs?
What about the delivery date?
What if the goods arrive damaged with me?
Is it possible to additionally secure my order?
What is FKEU?
How can I get sample tiles?

 

>> Worth knowing about tiles - our tutorial

 


 

How does the purchase contract come about?

If you have found the product you are looking for, you can add it to the shopping cart by clicking the 'Add to cart' link. You can view the content of the shopping cart at any time by clicking the button 'Show cart' without obligation. The products can be removed from the shopping cart at any time by clicking on the icon 'Recycle Bin'.


If you want to buy the products in the shopping cart, click the button 'Checkout'. Please enter your details. The mandatory information is marked with a *. A registration is offered, but is not required. Your data will be encrypted. Now select the shipping and payment method. After entering your data, please check your entries again. By clicking on the button 'Buy' you conclude the order process. The process can be canceled at any time by closing the browser window. On each page you will find more information, e.g. to correction options.


The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending by automated e-mail. With this e-mail confirmation the purchase contract came about.

 

Which payment options are there?

 Payment method

Fees on payment method

 Payment in advance - 2% discount

none

  Credit card payment: Visa Card, MasterCard, Diners Club 

none

 Paypal / PayPal Express

none

 Cash on delivery - only DE * 

67,00 € (flat rate)

 Credit card payment: American Express

none

 Klarna / Sofortüberweisung

none

 Invoice purchase with PayPal Plus Europe - only DE (up to 1,500.00 €)

none

 Debit with PayPal Plus Europe - only DE (up to 5.000,00 €)

none

 PayPal Plus Europe: credit card

none

 PayPal Plus Europe: PayPal

none

* Cash on delivery is by definition a postal mail. If you choose the payment method cash on delivery DHL (Germany) is a lump sum i. H. V. 67.00 € as shipment performance.

 

 

What is the period of opposition and what do I have to do then?

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.


In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. (Sample withdrawal form can be found in our terms and conditions)


You bear the immediate costs of returning the goods. Freight forwarding goods, ie every delivery that they have received from us on pallets, are in principle only to be returned to us as such. Please note that a maximum load per pallet of 1000 kg must not be exceeded. We can also pick up the freight forwarding goods from you. Within the German mainland and German islands with road connection to the mainland, the return costs are 125.00 EUR for the first pallet and 50.00 EUR for each additional one. For the return from our other specified delivery area, the return cost is 200.00 EUR for the first pallet and 60.00 EUR for each additional.
Package goods please send to our mailing address.


Please avoid damage and contamination. If possible, provide the goods in their original packaging for collection as delivered on a pallet. Use a protective cover (foil) of the tile boxes to avoid damage claims due to damage due to defective packaging.

 

 

How is delivered?

Our goods are delivered on pallet by freight carrier. Delivery free construction site or free warehouse means delivery under the condition of a drivable access road with a heavy truck. Delivery is at ground level free of curbside. For further transport in higher floors or in basements, the buyer is responsible.

 

How much are the shipping costs?

You can already see the shipping costs, if you put your articles without obligation in the shopping cart or in advance you will find an overview in our shipping costs table under the button Shipping costs.


Shipping costs from a value of 2,000 €! (only for deliveries within the German mainland and German islands with road connection to the mainland).

 

 

What about the delivery date?

The delivery time for our products is between 5 and 30 days. We will inform you by e-mail or by phone about a possible delivery time within the delivery time mentioned above and then coordinate it with you.


If multiple items are ordered, will be delivered when the order is complete. Should you require a partial delivery in advance, this is possible at a surcharge.


For our stock goods is an express shipping at an additional cost i. H. v. 60 € possible.
Please contact our service department in both cases.
 

 

What if the goods arrive damaged with me?

All our shipments are insured. Please check the goods and packaging immediately upon delivery while the forwarder is still on site for any obvious or obvious defects, transport damage, shortages or wrong deliveries. Obvious defects must be noted on the delivery note to the driver.


If you notice any damage when unpacking the goods, inform us immediately, but no later than 5 days after delivery. Please send us a photo by e-mail to info@fliesenverkauf.eu.

 

 

Is it possible to additionally secure my order?

We are a Trusted Shops certified online shop with buyer protection up to € 20,000. During the ordering process, they are offered to use this buyer protection for a small amount for their purchase.

 

 

What is FKEU?

The FKEU collection is our own brand and stands for variety and quality at fair prices. For our FKEU collection, we have compiled a selection of tile series from different manufacturers for you. These tiles are 1st choice (1st grade) and are supplied in neutral packaging or in the original box from us.
 

 

 

How can I get sample tiles?

A sample tile order is possible with us. The color reproduction of the photos on our online pages is not binding, so a pattern tile order makes sense.


The sample order can be carried out directly with the "Order sample" button on the product. The pattern is ordered directly in the shopping cart.


For all other items you can send a request exclusively by email to m muster@fliesenverkauf.eu  with the shipping address and the item number (s). The sample department will inform you about the costs and wait for your feedback.


You can order 1 piece each of different tiles (series, color). We do not ship several patterns of one kind.


With your sample order you will receive a coupon code for € 10.00 (from € 500.00 value of goods) or € 20.00 (from € 1.000.00 value of goods) for your order. Only one coupon code can be redeemed per order.